Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using the GP online system: Patient Access
This account shows you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- fill out a repeat prescriptions request form
- phone the repeat prescription line on 0141 207 7725. The prescription line is available 24 hours a day, 7 days a week. You will hear a pre-recorded message advising you of what information is required.
- through your local pharmacy
- you can also post in a written request to the practice using the tear off which you receive with your repeat prescriptions, and if you enclose a stamped addressed envelope, we will return the prescription to you.
- you can also post your completed tear off slip in the box provided at reception
- prescription requests for acute conditions can be made by phoning the practice number 0141 207 7730
We do not take repeat prescription requests over email.
Collecting your prescription
You can usually collect your prescription 2 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- fill out an ask a prescription question form
Good medication management is important
Please pre-empt ordering prescriptions to avoid medication running out. If you are given 56 days of tablets and you have 7 days left, order your new prescription. In the case of any emergency your regular pharmacist can give you a limited supply of tablets until you get your new prescription.
If you are going on holiday you should take a list of your medication with you, in case you have a problem. Please ensure you have enough medication to cover your holiday. Some countries also need a doctor’s letter to explain the medication (the practice will charge a fee for this service and requires adequate notice). Check with your travel agent.
If you have elderly relatives ensure that they have an adequate supply of their medication. Dossette boxes/blister packs can make it easier and safer for patients who have a large amount of medication to take. To obtain this service from the pharmacy, patients need to contact their usual pharmacy to check if this service is available.
Useful information
Each drug has two names; the generic and the brand name. For several reasons, it is health board policy to prescribe using the generic name, with a few specific exceptions. Due to this, you may notice a change in colour, shape or size of your drug. Do not be concerned by this, you are still receiving the same drug of the same quality and strength, it is only the appearance that has altered.
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.