Requesting medical help
You can request a routine appointment in advance during opening times.
We will respond to requests within 2 working hours.
You can also:
- use Patient Access to book an appointment, screening test or vaccination
- phone us on 0141 207 7730
To improve access to all our patients, we need to reserve the phone lines for those genuinely unable to use our online access, such as the elderly, disabled and those with no internet access.
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Consultation with a clinician, including a doctor, nurse or a physiotherapist is by appointment only. Those clinicians are available in the surgery during our opening times. They undertake surgery sessions and clinics at various times during these hours. Please check with reception for further information.
A clinician will contact you by text message, email, phone, or arrange a video consultation or face to face appointment according to the nature of your medical condition. Phone and face to face consultations are only available during surgery hours.
You are encouraged to see the same clinician throughout an episode of illness.
If you are arranging an appointment and have multiple ailments you wish to discuss, please ensure you complete an online form for these conditions. You will be asked a series of questions to ascertain the reason for requesting medical help. Please give as much information as you can, so the clinician can prioritize his/her calls appropriately.
Children under 14 need an adult to complete the online form on their behalf, and accompany them if given an appointment.
Accidents and emergency’s
The nearest casualty departments are at:
- Royal Alexandra Hospital, Paisley. Phone: 0141 887 9111
- Queen Elizabeth Hospital, Glasgow. Phone: 0141 201 1100
Patients requiring x-rays as a result of injury should go to casualty department as there are no x-ray facilities in the health centre.
Enhanced access
The practice appreciates that some patients can not attend within normal surgery times. The doctors take in turn to provide extended hours and there is a surgery each day from 7am to 8am Monday to Friday.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Text reminders
This service reminds you of an appointment via a text message. You will need to opt into this service, before you can receive these reminders. To opt into this service, you need to complete our online form and your record will be updated. You can update mobile telephone number and ensure you inform us as soon as possible if your number changes.
If you do not wish to subscribe, please contact the surgery and inform reception that you wish to opt out.
Cancelling or changing an appointment
If you are unable to attend for your appointment please tell us in good time so that we are able to offer another patient the use of that appointment.
To cancel your appointment:
- fill in a cancel an appointment form
- use the GP online system: Patient Access
- phone us on 0141 207 7730 during opening times
- by SMS text message. Follow the instructions on your appointment confirmation text
As part of our commitment to all our patients we monitor the efficient use of appointments. If a patient regularly fails to attend a booked appointment, the practice reserves the right to remove them and their family from the practice list.
If you need help when we are closed
If you need medical help now, call 111.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Home visits are available, by arrangement, only for patients who are housebound, terminally ill or too ill to come to the surgery. Seeing you at the health centre means that you have the best facilities for examination and treatment.